Use this page to reach customer care about an order, delivery, return, exchange, payment question, product detail, or privacy request.
Customer Care Hours
Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Phoenix). Messages received outside these hours are handled during the next service period.
Order Requests
Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Merchant and Customer Care Information
Store name: Dash
Contact email: Support@bydrah.shop
Phone: (925) 164-7035
Physical and return address: 7 Granite St, Somerville, MA 02143, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Phoenix).